Warranty Terms

Gemnation provides coverage of two years (or more if an extension was purchased) from the date of purchase on all of its brand name watches. Our warranty covers the watch movement and battery replacement for the time period stated and excludes:

• Any defect to the watch case, crystal, strap, bracelet, box, manual or other part or accessory - arising from accident, mishandling, incorrect or abusive use including, but not limited to:
• knocks;
• crushing;
• scratching;
• moisture in the case of non water-resistant watches;
• crown damage resulting from excessive force applied to the crown;
• crystal damage resulting from dropping or knocking;
• water resistant watches damaged from wear under conditions exceeding the manufacturer's or Gemnation's stated water resistance limitations,
• the use of, or the consequence of using non-authorized batteries,
• any alteration or intervention performed other than by an authorized Gemnation service technician. Any intervention performed by a non-authorised agent renders the Gemnation.com warranty void;
• leather straps;
• the results of normal or excessive wear and aging of the watch and metal bracelet;
• theft or loss;
• any watch that has had the serial number or other features deliberately removed or altered

Please also refer to the section "Caring for your watch" for recommendations on protecting your watch.

Please expect a 30-day turnaround for warranty repair. Keep in mind that warranty service includes testing and identification of problems both before AND after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time especially insofar as timing accuracy is concerned. Please be patient with warranty returns. We want the watch to go back to you in good working order. If warranty repair will exceed 30-days we will endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the delay.

All shipping and handling costs in connection with warranty service are the responsibility of the customer unless otherwise noted and incur a $25 fee per return shipment on all domestic orders. This warranty is valid only at Gemnation.com. GEMNATION.COM DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS WATCH, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. For additional questions concerning warranty service, please contact our Customer Service Department at 1-866-323-TIME.

Gemnation.com offers GENUINE BRAND NAME watches at significant discounts to the manufacturer's suggested retail price. Because of our discounted pricing, the manufacturer does not consider us to be "Authorized Dealers". However, all of our watches are genuine, authentic and new. We only purchase our watches through authorized dealers and distributors and other established lines of distribution within the watch industry. This method of purchasing is commonly known as parallel importing.

Warranty Service Instructions

Please contact Gemnation.com for warranty return service so that we may assist you with the proper packing and shipping of the item.